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Anonymous
May 24, 2012
Question

Downloading subscription

  • May 24, 2012
  • 1 reply
  • 528 views

Have recently ordered Photoshop via annual subscription, and have received the following confirmation...

Thank you for subscribing to Photoshop Subscription Edition (one-year). Your subscription has started, so now you can access the latest software updates, with affordable monthly payments.*

A few important points about your purchase:

  • Access to your software
  • Billing

Here is some valuable information about your Photoshop Subscription Edition (one-year) subscription:

  • Subscription start date: 05/15/2012

This is the last communication I have received, no serial number, or anything.  When I log on to MyOrders, a message says "We're sorry, the site area you've requested is unavailable due to scheduled maintenance. Please try again later."   This message has been there for over a week.

I want to be able to download, so i gat get on with it!

Can you help?

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    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    May 24, 2012

    You can access your subscription at https://creative.adobe.com/.

    A
    Anonymous
    May 24, 2012

    I have now tried via creative cloud.  I am still getting the same message under 'my account'.  In desperation i have downloaded the trial version, and now it won't let me sign in!  It is telling me to please connect to the internet and retry!  Very strange, as i am fully connected to the internet....... 

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    May 24, 2012

    Please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for details on how to resolve this difficulty.  If you continue to have difficulties then you will want to work with your ISP or I.T. department.

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