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ckettler88
Participant
February 23, 2014
Question

downloading the $9.99 lightroom and photoshop

  • February 23, 2014
  • 2 replies
  • 401 views

I just purchased the $9.99 light room and photoshop monthly and it's making me download Creative Cloud first which is already downloaded. When I click on photoshop or lightroom from the adobe website to download it just pulls up creative clous and has an hour glass in the shape of a circle. It has been doing this for 2 hours straight and I have the new iMac desktop so it should definately not be taking this long. Please help. Ps. I am using firefox instead of safari if that makes a difference. Thanks in advance.

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2 replies

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 24, 2014

CKettler88 please try solution 2 in CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.  Recreating the OPM.db file should allow you to resolve your current difficulties.

pwillener
pwillener
Legend
February 24, 2014

[topic moved to Downloading, Installing, Setting Up forum]

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