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Pete Marritt
Participant
October 3, 2013
Answered

Downloading trial Photoshop Elements 12

  • October 3, 2013
  • 2 replies
  • 1935 views

I am having trouble downloading the Photoshop Elements 12 trial.  (If it is ok, then I intend to upgrade from my previous v4.0 version)

I have OSX 10.8.5 on an iMac.  This morning I am using Chrome Version 30.0.1599.66.  (I think that I used Safari yesterday)

Yesterday during the download process (4mins to go) I had a power failure.  Repeating the download, 'extracting' was left running overnight and this morning I cancelled it and tried again.  I performed an uninstall, deleted the old .dmg files and started for a third time.

It offered to install it in my Applications folder but, having read some error notices, I changed this to Desktop

I then experienced the following message:

The following disk images could not be opened

Photoshop Elements 12  error -4960

Extracting seems to be in progress

Please advise

    This topic has been closed for replies.
    Correct answer Romsinha-9KMEUt

    Hi Pete Marritt,

    Please refer the thread:http://forums.adobe.com/thread/1016168 where similar issue has been discussed.

    Regards,

    Romit Sinha

    2 replies

    S
    Adobe Employee
    shikha__
    Adobe Employee
    October 3, 2013

    Hi Pete,

    I found these instructions in another thread:http://forums.adobe.com/message/4370247#4370247

    <<<<<

    If the download is completed in the Adobe Download Assistant you can temporarily turn off the feature to verify the checksum.  The following steps will allow you to temporarily disable this feature:

    1. Open the Disk Utility located in Applications/Utilities
    2. Go under the Disk Utility menu and select preferences
    3. Deselect the option to verify checksums
    4. Try mounting your DMG file

    I would recommend turning this feature back on though after the installation is complete.  Also if you notice this happening on additional files it can indicate a problem with your Internet connection.

    >>>>>

    Alternatively,

    After clicking the .dmg file, simply click "SKIP" to avoid extraction issues.

    Please let us know if this helps.

    -Shikha

    P
    Pete MarrittAuthor
    Participant
    October 3, 2013

    Shikha

    Thanks for your reply but I had already started performing a Direct Download suggested by the discussion that Rominsha recommended.  This completed so easily that I wonder why the Assistant is used, knowing that there are lots of posts from people having difficulty with it.

    Pete

    Romsinha-9KMEUt
    Adobe Employee
    Romsinha-9KMEUt
    Adobe Employee
    October 3, 2013

    You are welcome Pete. I am glad your software is up and running.

    Romsinha-9KMEUt
    Adobe Employee
    Romsinha-9KMEUtCorrect answer
    Adobe Employee
    October 3, 2013

    Hi Pete Marritt,

    Please refer the thread:http://forums.adobe.com/thread/1016168 where similar issue has been discussed.

    Regards,

    Romit Sinha

    P
    Pete MarrittAuthor
    Participant
    October 3, 2013

    Romsinha. 

    Many thanks for this.  I easily performed a Direct download as suggested in the discussion, installing to my Applications folder, and I'm now up and running.

    Pete

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