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hgholtz
Participating Frequently
October 19, 2021
Question

Dreaded "Update Required"

  • October 19, 2021
  • 3 replies
  • 353 views

Hi.

Win 10 Pro, 64-bit, 24GB RAM

Version 20H2

OS build: 19042.1288

My old HDD crached and I replaced it with a SSD. I need to install all my software again.

One of them is PS CC 2017

I am getting the dreaded message when running "setup.exe". I have read a lot but cannot seem to find a solution:

Update required

Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.   Learn more

 

I changed Edge to operate in IE mode only and that hasn't helped.

I considered going the route by inserting the additional keys in the registry but don't know how to.

Can someone please help me get this installed? I will REALLY appreciate it.

 

Thanks.

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 19, 2021

1. Go to Windows search (spyglass icon).

2. Type winver and run the command.

3. What version of Windows 10 do you have?  The current Win10 version is 21H1.  It's recommended that you use the current version.

4. Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
    H
    hgholtzAuthor
    Participating Frequently
    October 28, 2021

    Hi.

    Please see beginning of my post. I have menstioned everything you ask:

    Win 10 Pro, 64-bit, 24GB RAM

    Version 20H2

    OS build: 19042.1288

     

    I think I am moving to Gimp. No hassles to have things working.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 28, 2021

    You answered your own question.  Get the latest updates for Windows 10.

     

     

     

    Nancy O'Shea— Product User & Community Expert
    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    October 19, 2021

    One thing that has worked for photoshop elements users experiencing the same error your seeing is to install the Adobe Creative Cloud Desktop Application, then install photoshop.

     

    https://community.adobe.com/t5/photoshop-elements-discussions/unable-to-install-adobe-photoshop-elements-2019-on-win-10/td-p/12186914

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    October 19, 2021

    Adobe no longer supports TLS 1.0 and 1.1. Please check your system that you're enabled the Transport Layer Security (TLS) 1.2 protocol. 

    For more infos take a look here: 

    https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#faq 

     

    If you're using Win 7 please upgrade your OS and install the MS Easy Fix.   

    Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows (microsoft.com) 

     

    Also upgrade your browsers to enable TLS 1.2 connections. 

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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