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Matthew Vecera
Known Participant
March 27, 2021
Question

Dreaded white screen of death in Creative Cloud Desktop App

  • March 27, 2021
  • 2 replies
  • 4656 views

So... this is all over the internet but no solutions have worked for me.  Creative Cloud Desktop App only displays a blank, white screen - and when you mouse over it, you can see that the pointer is furiously refreshing.  Please.  I desperately need help with this.

 

  1. Uninstall everything - reinstall everything: no change
  2. Sign out all sessions: no change
  3. Erase all Adobe credentials in the certmgr and Credential Manager (a million of them): no change
  4. Checked for special characters in my user profile: no change
  5. Reset IE Settings: no change
  6. Uninstalled IE and MS Edge: no change
  7. Dropped Firewall completely: no change
  8. Repair Creative Cloud:  no change
  9. Uninstall and reinstall Creative Cloud: no change
  10. Copied and Deleted the \AppData\Local\Adobe\OOBE folder: no change
  11. Deleted the new OPM.db: no change
  12. Downloaded and ran Creative Cloud desktop app uninstaller: no change
  13. Ran Adobe Creative Cloud Cleaner Tool: no change

 

Does anyone have any idea?  Please help.

 

 

 

This topic has been closed for replies.

2 replies

Community Expert
March 28, 2021

This page covers the issue
https://helpx.adobe.com/au/creative-cloud/kb/fix-blank-white-screen-sign-in.html

You may have seen it already. It lso lists:

- Remove Adobe Intermediate CA and Adobe Content Certificates.

- Remove Adobe User and Afobe App Certificates.

Matthew Vecera
Known Participant
March 28, 2021

The solutions on this page did not work for me (it was item #3 on my list of things I tried)

I followed the instructions on this page exactly, and there was no change.

Community Expert
March 28, 2021

I missed that in your list. Sorry to hear nothing has worked for you. If I come across other options, I'll let you know.

Peru Bob
Community Expert
Community Expert
March 27, 2021

Try a new Windows user account with admin privileges?

Reinstall Windows?

Matthew Vecera
Known Participant
March 27, 2021
Corporate laptop. Not an option.
Matthew Vecera
Known Participant
March 28, 2021

But as a followup - After I used the double-super-secret creative cloud removal tool, I DID run the installation package with "Run as Administrator."  Didn't work.  But I forgot to document that.

 

THANK YOU!