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Matthew Vecera
Known Participant
March 27, 2021
Question

Dreaded white screen of death in Creative Cloud Desktop App

So... this is all over the internet but no solutions have worked for me.  Creative Cloud Desktop App only displays a blank, white screen - and when you mouse over it, you can see that the pointer is furiously refreshing.  Please.  I desperately need help with this.

 

  1. Uninstall everything - reinstall everything: no change
  2. Sign out all sessions: no change
  3. Erase all Adobe credentials in the certmgr and Credential Manager (a million of them): no change
  4. Checked for special characters in my user profile: no change
  5. Reset IE Settings: no change
  6. Uninstalled IE and MS Edge: no change
  7. Dropped Firewall completely: no change
  8. Repair Creative Cloud:  no change
  9. Uninstall and reinstall Creative Cloud: no change
  10. Copied and Deleted the \AppData\Local\Adobe\OOBE folder: no change
  11. Deleted the new OPM.db: no change
  12. Downloaded and ran Creative Cloud desktop app uninstaller: no change
  13. Ran Adobe Creative Cloud Cleaner Tool: no change

 

Does anyone have any idea?  Please help.

 

 

 

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15 replies

Community Expert
March 28, 2021

This page covers the issue
https://helpx.adobe.com/au/creative-cloud/kb/fix-blank-white-screen-sign-in.html

You may have seen it already. It lso lists:

- Remove Adobe Intermediate CA and Adobe Content Certificates.

- Remove Adobe User and Afobe App Certificates.

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Matthew Vecera
Known Participant
March 28, 2021

The solutions on this page did not work for me (it was item #3 on my list of things I tried)

I followed the instructions on this page exactly, and there was no change.

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Community Expert
March 28, 2021

I missed that in your list. Sorry to hear nothing has worked for you. If I come across other options, I'll let you know.

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Peru Bob
Community Expert
Community Expert
March 27, 2021

Try a new Windows user account with admin privileges?

Reinstall Windows?

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Matthew Vecera
Known Participant
March 27, 2021
Corporate laptop. Not an option.
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Matthew Vecera
Known Participant
March 28, 2021

But as a followup - After I used the double-super-secret creative cloud removal tool, I DID run the installation package with "Run as Administrator."  Didn't work.  But I forgot to document that.

 

THANK YOU!

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