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Z
Zas_saZ
Participant
May 9, 2014
Answered

Dreamweaver CC Installation failed

  • May 9, 2014
  • 2 replies
  • 6015 views

I've tried to install with Creative Cloud about 4 times now.  Each time I get the error pasted below.

I've uninstalled Dreamweaver CC via Windows uninstall, reboot then go through the installation process without luck. 

Logged in as local admin with elevated rights.

Any help would be appreciated.

Thanks!

Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: DF012, DF023,D ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 6 error(s) -----------


Payload: Adobe Dreamweaver CC 13.0.0.0 {00E094E1-A852-11E2-803D-ACEA632352B4} -----------


ERROR: DF012: Unable to find file(Seq 8626) ERROR: DF024: Unable to preserve original file at "C:\Windows\Fonts\SourceCodePro-Light.ttf" Error 32 The process cannot access the file because it is being used by


another process.(Seq 8626) ERROR: DF023: Unable to delete file copy at "C:\Windows\Fonts\SourceCodePro-Bold.ttf" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder,


so that admin has rights to modify it.(Seq 8624) ERROR: DW063: Error rolling back command ARKMoveFileCommand(Seq 8624) ERROR: DF024: Unable to restore file at "C:\Windows\Fonts\SourceCodePro-Bold.ttf"


from backup at "C:\adobeTemp\backup\adobetmp000831883" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 8624)


ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 8624) -------------------------------------------------------------------------------------
This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Zas_saZ did you adjust the file permissions on the C:\Windows\Fonts\ folder?  Did you apply those changes to all enclosed child objects per Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html?

Is there any other additional steps you have performed besides the use of the CC Cleaner tool?

2 replies

Preran
Preran
Legend
May 9, 2014

Hi Zas_saZ,

Hans has provided you with the required info.

However, if you are still facing problems, we can move you over to the Creative Cloud Download and Install forum for solutions from other experts. Let us know.

Thanks,

Preran

Z
Zas_saZAuthor
Participant
May 9, 2014

Hi Preran

I went through the steps for fixing the Exit Code 7 issues and still no luck.  All applications with CS6 MC and CC install and look to open and run fine. 

It is just Dreamweaver CC that is not installing properly.  It gets to 84% complete then Errors out.

I've just used the Adobe cleaner tool and removed CS6 and CC completeley.  Trying over form scratch.  Installing CS6 first then I'll go thorugh CC again.

Any other suggestions?

Thanks for your help.

Preran
Preran
Legend
May 9, 2014

Have moved your post to a more appropriate forum. The experts here are better placed to help you from  here.

Thanks,

Preran

hans-g.
hans-g.
Legend
May 9, 2014

Hello,

I also had to do this experience. Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool (WIN is not enough!).

I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.

Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. Please follow the prescribed sequence of operations

If necessary and for further questions and if "open" please use chat, I had the best experiences.

Hans-Günter

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