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Mowgli597
Mowgli597
Participant
June 22, 2017
Answered

Dreamweaver CS6 reactivation

  • June 22, 2017
  • 1 reply
  • 689 views

Hi. I have been running Dreamweaver CS6 Windows EU English since I purchased it outright on 13th August 2012. I still have my original invoice.

On Tuesday of this week (20th June 2017) I purchased a subscription to Dreamweaver CC 2017. However on downloading this revision I discovered that the bindings window and other database functionality had been deprecated from Dreamweaver (I know - I should have checked). Since this feature is important to me I cancelled my subscription on the same day - 20th June 2017 -0 and received an acknowledgement of my cancellation.

However I now find I cannot open my old Dreamweaver CS6 because I no longer have a subscription.

Since my Dreamweaver CS6 was purchased outright (see above) I do not require a subscription.

How do I reactivate my original purchase please?

This topic has been closed for replies.
Correct answer John T Smith

It's too bad you did now write your serial number on a piece of paper and keep it in a safe place

Lost information - see reply #1 in https://forums.adobe.com/thread/2008767

- page has links to programs to find an installed serial number in Mac or Windows

If you know your previous email, chat may be able to help

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html#support-anchor

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 22, 2017

Read Cloud takes over https://forums.adobe.com/thread/2089127 for some ideas (see reply #1)

Mowgli597
Mowgli597Author
Participant
June 22, 2017

Thank you for your prompt response.

My problem now is that I don't have the serial number of my CS6 installation. I have been using Dreamweaver for many years now and each time it has been an upgrade. But it isn't listed in my registered products - this is perhaps bacuase I changed email address for my Adobe account or the product os too old to appear in the list.

I tried the "find your serial number" links and it puts me into a loop - redirecting me to this forum each time.

Is there a way I can speak to a human being in support (e.g. via chat) to get my serial number from my original order number?

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
June 22, 2017

It's too bad you did now write your serial number on a piece of paper and keep it in a safe place

Lost information - see reply #1 in https://forums.adobe.com/thread/2008767

- page has links to programs to find an installed serial number in Mac or Windows

If you know your previous email, chat may be able to help

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html#support-anchor

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