due to our operating system we only have 32 bit, purchased lightroom 6 and download cancelled as says needs 64 bit, is there a 32 bit version i can get, otherwise need money back

thanks for that, but having tried the various options, still not managed to organize a refund, or anything for that matter, been on hold now for 25 minutes, first time was for 17 minutes, spoke to someone who was putting me thorough, to then have automated message saying issue could not be dealt with and it then hung up! been on to live chat and this was posted: -

Chat

24 hours a day, 7 days a week
Chat is currently closed

Which would be funny if i havent already spent 3 1/2 hours trying to sort this. I am really not enjoying my adobe experience, never known such a difficult company to speak to a 'live' person. Now on hold for 29 minutes and need to go out so nothing to be done now until tomorrow. If there is a real person from Adobe reading this, i would appreciate a call/direct email to get this resolved. now 31 minutes and I have to hang up as need to go!!! aarrgghhh!!!

Please see Return, cancel, or exchange an Adobe order -

http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

Phone support | Orders, returns exchanges

http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
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Get chat help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )