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Homer J
Known Participant
July 5, 2021
Answered

[DUPLICATE, LOCKED] Why can't my Creative cloud talk to the Adobe Servers??

  • July 5, 2021
  • 1 reply
  • 456 views

My Adobe Suite has been working great then all of a sudden creative cloud stops and says it needs to be reinstalled.  I ignored it because I had deadlines.  When I try to load my programs again later it says that

it can't contact the adobe servers.  When I reinstalled the Creative Cloud it opens up Adobe.com and varifies my account then when it gets to about 15% it stops and says the Adobe Servers are not working.  What is going on Adobe???  Anyone have any ideas?  I'm sick of being told to do all the steps they already suggested which do nothing.. Please help 🙂

This topic has been closed for replies.
Correct answer jane-e

Hi @Homer J 

 

Contact Adobe Customer Care:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

 

Phone numbers are here:

https://helpx.adobe.com/contact/phone.html

 

~ Jane

1 reply

Homer J
Homer JAuthor
Known Participant
July 5, 2021

Would be great if there was someone to actually talk to that actually knows the programs and why all of a sudden the Adobe servers do not communicate with my Adobe Creative Cloud.. But as you all know there is no number to call...

 

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
July 5, 2021
Homer J
Homer JAuthor
Known Participant
July 5, 2021

Thanks Jane-e but that is exactly the help I get from all the so called professionals on this page.. So your professional opinion is to speak to someone from a different country and try to communicate an issue that I have been trying to solve for days to them over the phone.  So instead of talking to an Adobe professional about the issue (because they know nothing) you would have me call a third world country to talk to someone that can barely understand me..  They can then send me links to things I have already found because I have the internet to..  And when they can't help, and they never can..  They will ask for access to my computer for some reasom but we all know what that reason is haha  And the phone list is the other easy option which does not help at all as most of those numbers are dissconnected or you go through a time wasting phone service that ends with the phone saying your going to talk to someone and then it just hangs up..  No tick for you!