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N
nextens0
Known Participant
December 12, 2017
Question

Duplicate programs showing in Win 10 START list, delete ???

  • December 12, 2017
  • 1 reply
  • 351 views

HI, after applying the Win 10 version 1709 Fall Creators update last week when Msoft offered the update to me, after update it seemed to treat existing programs as reinstalled new ones. Now the START program list now has duplicate links to each Cloud program, the second one having (1) at the end of program name.

Right click offer 'delete'.

Should I delete the duplicate, if so, which one if maybe Win 10 no longer recognising the existing program when the update was applied.

If I delete either, will Adobe see that as me deleting the actual program.

In the case of Acrobat, although Win 10 listed it as 'New' after the update, it was invalid and I had to reinstall from the Cloud app. Many of my other programs had to have all their preferences reset after 1709 update.

Grateful for any guidance on this.

Regards Jonathan

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 12, 2017

You should search for a help article at Microsoft - Official Home Page to find a solution to that Win10 problem

N
nextens0Author
Known Participant
December 13, 2017

Thank you for answering John, but, I take your reply to say don't write to Adobe forums about a matter that is Win 10. Your link was simply to the Windows home page.

However, I had asked specifically about an issue relating to how Adobe treats an uninstall of an Adobe CC program when there are duplicate versions of each program (caused by the Win 10 1709 update). I was asking if I should uninstall the pre-update version or the post update copy. I do not want to lose all the preferences and settings I took time to set up in each.

I had looked in Win/Program Files, but Adobe CC programs do not store their files in the way other programs do. It is not easy to see what files are installed, whether there are actually 2 versions of each loaded, or if the pre-update one is a ghost residual left over. The START program menu list is only a set of links, are both the pre-update one and the post update one are each simply links to the same file structure.

Of course I did also post question about this and other probs after the update to Msoft forums. After 5 days there had been no response, so, I went to this Adobe forum in hope of some guidance.

Again hoping for some advice, regards Jonathan

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