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michaelu51107966
Participant
December 22, 2019
Question

Duplicate subscriptions via Adobe Stock voucher

  • December 22, 2019
  • 2 replies
  • 195 views

Hi,

after redeeming a Photo subscription voucher I "won" due to image sales on Adobe Stock, instead of prolonging my existing subscription (apparently Photoshop, not Photo), I now have two parallel subscriptions for more or less the same thing. I also cannot quit the yearly Photoshop subscription because it is still running until July and therefore overlapping 7 months with the new one.

Obviously the useful thing would be to have someone from Adobe check and hopefully merge/change the two subscriptions, but it looks like Adobe has made it their primary objective to not be contacted by existing customers.

Any ideas how to fix this or how to contact Adobe via email (or phone in Germany)?

Best regards,

Michael

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Community Expert
December 22, 2019

 Adobe doesn't do business by e-mail because it's not secure.   And phone service isn't available on weekends and holidays.  Online chat is better for contacting Adobe Customer Care.

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
December 22, 2019

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html