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MTLaw
MTLaw
Participant
November 6, 2019
Question

Duplicate versions of apps

  • November 6, 2019
  • 2 replies
  • 1594 views

I just installed the latest Creative Cloud updates for Photoshop, InDesign, and Illustrator. It didn't overwrite the previous versions like it usually does when I install the updates, so I now have duplicate versions of the apps. Has this happened for other people? Should I uninstall the previous versions?

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2 replies

D
DinsyPiranha
Known Participant
November 6, 2019

I found this happened even when I told the installer to remove the old version. But its OK to uninstall old versions after the event anyhow.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 6, 2019

That seems odd.  Do you have more than one Creative Cloud account?

 

Nancy O'Shea— Product User & Community Expert
    D
    DinsyPiranha
    Known Participant
    November 6, 2019

    Not on that machine

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    November 6, 2019

    There is an Advanced option to remove old versions when upgrading.  But I prefer to keep the old ones until I'm completely certain that the new versions won't interrupt my workflow.   When I'm ready to remove old versions, I run the uninstallers.

    Nancy O'Shea— Product User & Community Expert
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