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briank90902266
Participant
February 17, 2016
Answered

During startup of Indesign CS5 I get Error: 5

  • February 17, 2016
  • 1 reply
  • 379 views

I'm trying to move my copy of Indesign CS5 over to my laptop with no disc.  I keep getting a Configuration error.  Error: 5    I should be able to run this on 2 computers.  Any ideas as to why I'm getting this error message?

    This topic has been closed for replies.
    Correct answer Del Z

    Hi Briank90902266,

    Migrating Adobe programs typically doesn't work due to hidden permissions files. Please uninstall the copied software per Uninstall Adobe Creative Suite 5.5 or Creative Suite 5, clean up any remnants using the Use the Adobe Creative Cloud Cleaner Tool to solve installation problems‌, and then reinstall using the download available here: Download Adobe Creative Suite 5 products. Scroll down the page for InDesign.

    If you have further questions or continue to experience issues please don't hesitate to post a reply to this discussion.

    Best,

    Del

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 17, 2016

    Did you COPY from one computer to another, or did you download the files and do a fresh install?

    B
    briank90902266Author
    Participant
    February 18, 2016

    I tried copying from my other computer a number of times.  I haven't been able to find a download of Indesign CS5.  CS5.5 didn't work because I only have CS5.

    Del Z
    Del ZCorrect answer
    Participating Frequently
    February 22, 2016

    Hi Briank90902266,

    Migrating Adobe programs typically doesn't work due to hidden permissions files. Please uninstall the copied software per Uninstall Adobe Creative Suite 5.5 or Creative Suite 5, clean up any remnants using the Use the Adobe Creative Cloud Cleaner Tool to solve installation problems‌, and then reinstall using the download available here: Download Adobe Creative Suite 5 products. Scroll down the page for InDesign.

    If you have further questions or continue to experience issues please don't hesitate to post a reply to this discussion.

    Best,

    Del

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