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mcd35170
mcd35170
Participant
November 15, 2021
Question

échec de la MAJ Photoshop vers la version v 23.0.1

  • November 15, 2021
  • 1 reply
  • 267 views

Bonjour,

j'essaie continuellement de mettre à jour Photoshop vers la version v 23.0.1, mais je me heurte chaque fois à un échec avec le Code d'erreur 113.
Je n'ai aucun problème avec les mises à jour de Bridge, Lightroom et Camera Raw. Mais je rencontre ce problème à chaque mise à jour de Photoshop, même en désactivant les firewall et antivirus. Comment faire ?

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 15, 2021

McD35170, you are on the right track. Unfortunately, the computer is currently blocked from being able to contact our servers. Please see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs-1.html?opt=ret0262&adobe_mc_sdid=SDID%3D180970BBBFDF3223-77A86A52D11E29C0%7CMCORGID%3D9E1005A551ED61CA0A490D45%40AdobeOrg%7CTS%3D1636985867&adobe_mc_ref=https%3A%2F%2Fadobe.crm.dynamics.com%2F#error113 for additional steps you can take to correct the error.

mcd35170
mcd35170Author
Participant
November 19, 2021

j'ai déjà essayé de mettre à jour en désactivant firewall et antivirus, mais ça ne fonctionne toujours pas

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 19, 2021

I am sorry to hear that you could not locate why the computer is blocked from contacting our servers. For your next steps, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so that our support team can provide direct assistance.

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