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C
Catix
Participant
November 28, 2013
Answered

Echec total du téléchargement des applications de CC (écran blanc)

  • November 28, 2013
  • 1 reply
  • 2103 views

Après avoir reçu de la part d'Adobe un mail de confirmation de ma commande de Creative Cloud, j'ai suivi les indications pour la procédure de téléchargeement des applications.

Sur la page du Centre de téléchargement, j'ai bien cliqué sur le bouton "Télécharger" à côté de l'application choisie... Mais ensuite, plus rien d'autre ne s'est affiché qu'un écran tout blanc. J'ai fait un nouvel essai, recommençant  la procédure depuis le départ, mais cela ne m'a conduit à une page blanche.

Bref, je ne peux pas du tout télécharger les applications de Creative Cloud.

En vous remerciant à l'avance pour votre aide.

    This topic has been closed for replies.
    Correct answer kglad

    if your cc app has a white screen,

    1.  quit the app (from the task bar) and relaunch.  if that fails:

    2.  Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.

        Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.

        Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder.  To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

    if your browser displays an empty page, try using a different browser.

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    November 28, 2013

    if your cc app has a white screen,

    1.  quit the app (from the task bar) and relaunch.  if that fails:

    2.  Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.

        Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.

        Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder.  To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

    if your browser displays an empty page, try using a different browser.

    C
    CatixAuthor
    Participant
    December 2, 2013

    Bonjour,

    J'ai réussi à télécharger les applications correspondant à l'abonnement CC auquel j'ai souscrit, c'est-à-dire l'app.Creative Cloud, Bridge CC, Photoshop CC et Lightroom 5 CC.

    Il y a cependant une anomalie : Lightroom5 CC ne figure pas dans le dossier Applications de mon ordinateur (alors que dans la boîte " Préférences" de Creative Cloud, j'ai bien choisi pour emplacement de Lr CC le dossier Applications). Est-ce que c'est parce que j'ai déjà Lightroom 5 dans l'autre version (celle ne relevant pas de Creative Cloud) ?

    D'autre part, je ne retrouve que 2 applications de CC dans le Launchpad de mon ordinateur : l'app.Creative Cloud et Bridge CC. Est-ce normal ?

    Bien cordialement,

    Catherine Senard

    Le 28 nov. 2013 à 17:40, kglad <forums_noreply@adobe.com> a écrit :

    Re: Echec total du téléchargement des applications de CC (écran blanc)

    created by kglad in Downloading, Installing, Setting Up - View the full discussion

    if your cc app has a white screen,

    1. quit the app (from the task bar) and relaunch. if that fails:

    2. Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.

    Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.

    Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

    if your browser displays an empty page, try using a different browser.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 2, 2013

    you should only install lr 5 once.  if you've already purchased a full copy, it doesn't make sense to change it to a cc time-subscription.

    do bridge and the cc app function correctly?

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