Editing Profile / Changing country of residence

Question

HI,

maybe the community can help as the customer support is not willing to provide any help and is simply not capable to. I live in Europe and move around quite often between different countries, so my conutry of residence changes. However in the profile Im not able to edit it. And when Im trying to add anew service plan Im not able to buy it as the credit card details do not match the address in the adobe profile, so payment is being rejected all the time.

Any suggestions for a solution?

Customer service simply does not care. Im also very supprised how a company of that size can afford such a horrible quality in customer matters and can not solve such an issue as editing a profile.

Very frustatrated.

Abambo · Answer

The credit card country will determine your country of residence. If your credit card is from a French bank, country of residence is France, if it is from a German bank, country of residence is Germany.

The problem here is that Adobe, as an American company does not imagine someone having a credit card of a bank in country X and living in country Y, which is possible but either rare in Europe (you may live in France and work in Germany having German credit cards which is the most common reason for having those issues).

So if you move a lot around, the country of residence for Adobe is not your residence but the residence of your bank...

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