el dia de hoy me hicieron un debito y supuestamente yo ya habia cancelado el plan, quiero que me devuelvan mi dinero por favor.

Forum|Forum|15 hours ago
September 15, 2026
5 replies
20 views

quisiera que me cancelen totalmente para que no me sigan cobrando y me devuelvan el dinero que debitaron hoy

Jeff_A_Wright

Community Manager

Thank you for posting, @Colorful_future0917, and thank you to @kglad for assisting.

I reviewed your account and can confirm that an Adobe Acrobat Pro subscription was started on August 19. The original payment method for the subscription was unsuccessful, but the payment information was later updated.

I can also confirm that your cancellation request has been submitted and completed. The subscription is now canceled and should not generate any future charges.

Regarding your refund request, Adobe subscriptions are subject to the cancellation and refund terms that were accepted when the plan was purchased. You can learn more about Adobe's cancellation terms and what happens when a plan is canceled here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You can also review your current account and subscription status here:

https://account.adobe.com

Please let us know if you have any questions after reviewing the information above, @Colorful_future0917.

C

Colorful_future0917Author

Participant

el problema es que yo lo cancele entonces porque me cobraron el día de hoy ? si necesito mi devolución de dinero por que fue error de ustedes cobrar algo que ya estaba cancelado

Jeff_A_Wright

Community Manager

Thank you for the additional information, @Colorful_future0917.

I understand your concern about being charged today, even though you believed the subscription had already been canceled.

I reviewed your account and can confirm that the Adobe Acrobat Pro subscription was activated on August 19 and has now been canceled. There should not be any future charges.

If you would like us to look into today's charge, any applicable cancellation fees, or your refund eligibility, please get in touch with us directly so we can review the billing details with you:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please get in touch with us using the link above, @Colorful_future0917, and our team will be happy to assist.