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A
Anonymous
March 10, 2015
Question

Elements 10 installation refuses to accept my password (or name?)

  • March 10, 2015
  • 1 reply
  • 214 views

Trying to install Photoshop Elements 10 on my Mac.  Have no trouble logging in to Adobe.  But during installation, when I get to "ENTER PASSWORD" page it comes up with message that my "password or name is incorrect.  Try again. "   Have changed the password three times and spent a lot of time playing with variations of my name.  The name automatically entered (Presumably by Adobe) on that page is incorrect, but attempts to change it from my end make no difference.  The person I spoke with in the chat room eventually said it was a "technical problem" and that I should come here for help.  So, what do I do now??  I have a time constraint on me as I have a project that needs to be completed within a couple of days.

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    1 reply

    Ned Murphy
    Ned Murphy
    Legend
    March 10, 2015

    Adobe software does not require/ask for passwords.  It is likely your Mac's security stepping in to gain permission from you to allow the installation.

    A
    Anonymous
    March 11, 2015

    Thank you.  I had a bad day yesterday and ended up brain dead.  When I saw your thing this morning I went straight in and, yes, it was a Mac page overlaid on Adobe.  Don't know why I didn't notice.

    From: Ned Murphy <forums_noreply@adobe.com>

    To: Susan Doye <susandoye@y7mail.com>

    Sent: Wednesday, 11 March 2015, 0:40

    Subject: Elements 10 installation refuses to accept my password (or name?)

    Elements 10 installation refuses to accept my password (or name?)

    created by Ned Murphy in Downloading, Installing, Setting Up - View the full discussionAdobe software does not require/ask for passwords.  It is likely your Mac's security stepping in to gain permission from you to allow the installation. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7274123#7274123 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7274123#7274123 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

    Ned Murphy
    Ned Murphy
    Legend
    March 11, 2015

    You're welcome

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