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January 2, 2018
Answered

elements 10 on I7 laptop running win 10 64bit

  • January 2, 2018
  • 1 reply
  • 172 views

I am trying to install Elements 10 on my laptop.  After the install, when I try to run the organizer, it says it could not initialize Direct X.  I ran the utility DXDIAG and it shows that Direct X12 is installed on this machine.  There is no stand alone install from Microsoft to reinstall Direct X12. 

Eddie Williams

    This topic has been closed for replies.
    Correct answer kglad

    you should try installing using compatibility mode win 7 or xp sp3.

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 2, 2018

    you should try installing using compatibility mode win 7 or xp sp3.