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M
macuser1958
Participant
February 25, 2012
Question

Elements 10 trial version won't finish downloading.

  • February 25, 2012
  • 2 replies
  • 1324 views

I am in the process of downloading the trial version of Elements 10.  It took 4 hours to download and is now in the Extracting, this may take awhile, stage.  Well it been 15 hours and is not finished.  What do I do now?

Thanks for any help.  LB

    This topic has been closed for replies.

    2 replies

    M
    macuser1958Author
    Participant
    April 15, 2012

    Hi Jeff I will try again and I did not customize the location.  Where is the best place to save the files?

    Thanks for your help.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    April 15, 2012

    The best option is to choose the default location which is your User folder or try saving to your desktop.

    Alternately if you continue to experience difficulties then you can follow the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct download.

    M
    macuser1958Author
    Participant
    February 25, 2012

    FYI I have a Mac/OS Lion with 10 gig disc space left.

    LB

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    February 25, 2012

    10 gigs is running it a bit tight.  I would strongly recommend you make additional disc space available.  For your difficulties extracting where did you specify for the Adobe Download Assistant save the install files too?  Did you customize the location?

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