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elements 11
I purchased photoshop 11 and premiere elements order # AD009539339 photo shop is OK but can not get elements to unlock.
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more details would allow more specific help, but one or more of these should help you resolve the issue.
https://redeem.licenses.adobe.com/getserial
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html
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