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Participant
January 19, 2014
Question

elements 12 not loading

  • January 19, 2014
  • 2 replies
  • 305 views

am trying to enter my 24 number into my mac for elements 12 but will not be accepted,any help please?

i purchased a boxed adobe elements from amazon.

    This topic has been closed for replies.

    2 replies

    Participant
    January 20, 2014

    Hi Rave

    Just to let you know that I've tried getting through to adobe on the link you provided,unfortunately it takes me back to were I began and it seems confusing,it doesn't help witH getting a answer.

    I'm not used to forums, and what is easy to one person,may be like climbing a mountain to another,I really want to get to the bottom of this,so be patient with me. Paul

    Rave
    Participating Frequently
    January 20, 2014

    You can contact Adobe Technical Support at : 8006423623 (US)

    Rave
    Participating Frequently
    January 19, 2014

    Hi paul and janet,

    You need to contact Adobe Customer Service (http://helpx.adobe.com/contact.html ) to validate the serial number

    You can even reach our chat support at http://adobe.ly/yxj0t6

    Else give me the serial number and I check that for you.

    Send me a private message. Do not post it here.

    If you dont know how to do that refer : http://forums.adobe.com/thread/1184148