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paul_and_janet
Participant
January 19, 2014
Question

elements 12 not loading

  • January 19, 2014
  • 2 replies
  • 305 views

am trying to enter my 24 number into my mac for elements 12 but will not be accepted,any help please?

i purchased a boxed adobe elements from amazon.

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    2 replies

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    paul_and_janetAuthor
    Participant
    January 20, 2014

    Hi Rave

    Just to let you know that I've tried getting through to adobe on the link you provided,unfortunately it takes me back to were I began and it seems confusing,it doesn't help witH getting a answer.

    I'm not used to forums, and what is easy to one person,may be like climbing a mountain to another,I really want to get to the bottom of this,so be patient with me. Paul

    Rave
    Rave
    Participating Frequently
    January 20, 2014

    You can contact Adobe Technical Support at : 8006423623 (US)

    Rave
    Rave
    Participating Frequently
    January 19, 2014

    Hi paul and janet,

    You need to contact Adobe Customer Service (http://helpx.adobe.com/contact.html ) to validate the serial number

    You can even reach our chat support at http://adobe.ly/yxj0t6

    Else give me the serial number and I check that for you.

    Send me a private message. Do not post it here.

    If you dont know how to do that refer : http://forums.adobe.com/thread/1184148

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