elements 12 on new computer.

Forum|Forum|4 years ago
October 10, 2021
2 replies
245 views

On my new computer everything worked fine (including Photoshop elements) until I got the message "activate windows". Since I did that I can't access elements no more. Strange. In ADOBE I found "download non-subscription app for new computer" with a exe download file for my registered version. When I click the downloaded file I get the message "the archiving part for Adobe photoshop elements 12 is missing". Before unpacking I should "first download the files for my operating system" ??? Any tips? In what directory should I copy the new downloaded exe file? (I tried to copy into the directory to wich my shortcut refers to). Does not work.

Question 2: in case i'd buy the newest edition (P El 2022) is it a good idea to uninstall everything of the old version? Many thanks

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AxelMatt

Community Expert

Elements 12 version released approx 8 years ago and not compatible with newer operating systems.

I think you're at the point that you have to buy a newer version.

I would try to install the new version first. So you had a change that the new version will find your old settings and libraries and will try to convert them.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

Peru Bob

Community Expert

Question 2: in case i'd buy the newest edition (P El 2022) is it a good idea to uninstall everything of the old version? Many thanks

By @pauls53310855