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Participant
July 18, 2014
Question

Elements 12 will not run until it is "updated". All update attempts fail. Apparently, no tech support actually exists for this product.

  • July 18, 2014
  • 1 reply
  • 124 views

Photoshop Elements 12 recently installed. It requires an update. All attempts (10+) to update the software have failed; It downloads for an hour or so, but will not install. Adobe should work for the CIA; your success at hiding live employees from the public is outstanding.

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    1 reply

    kglad
    Community Expert
    Community Expert
    July 18, 2014

    reset your preferences by holding down shift-ctrl-alt (win) or shift-cmd-alt (mac) while starting pse 12.  if done correctly you'll see a confirmation dialog.