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Participant
May 3, 2014
Answered

Elements 12 won't install on Windows

  • May 3, 2014
  • 1 reply
  • 154 views

Hi all -.

I'm trying to install Elements 12 on a Windows 7 machine. The install hangs up with a 1311 error - cannot find Data1.cab. I checked the disc and the file is there. I also checked the disc for any dirt or scratches. I then tried to copy over the files to my desktop but then get a different error that it cannot read file 1031.mst. Highly frustrating - can you offer any help? Thanks!

    This topic has been closed for replies.
    Correct answer kglad

    download and install

    Downloads available:


    https://helpx.adobe.com/download-install.html

    Download and installation help for Adobe links

    https://helpx.adobe.com/download-install.htmlDownload and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    May 3, 2014

    download and install

    Downloads available:


    https://helpx.adobe.com/download-install.html

    Download and installation help for Adobe links

    https://helpx.adobe.com/download-install.htmlDownload and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

    Participant
    May 3, 2014

    Perfect! Download work beautifully. Truly appreciate the rapid response and help!     - Jeff

    kglad
    Community Expert
    Community Expert
    May 4, 2014

    you're welcome.