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Participating Frequently
October 26, 2015
Question

elements 14 downloaded successfully but I have no redemption code and I get serial number is invalid message. What now?

  • October 26, 2015
  • 2 replies
  • 190 views

This was an online download and I got the serial number only on the order confirmation, which is not being accepted as the redemption code.

    This topic has been closed for replies.

    2 replies

    Ned Murphy
    Legend
    October 26, 2015

    A redemption code is not the same as a serial number.  Normally a redemption code is used to acquire a serial number.  If you have the serial number (24 numeric characters) then you should be able to install and activate the software.

    Redemption Code Help

    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

    Participating Frequently
    October 26, 2015

    I had attempted this without success before resorting to a forum post. Do I meed to wait 24 hours and try again?

    Ned Murphy
    Legend
    October 26, 2015

    If you have a serial number then you should not have to deal with submitting a redemption code.  At what stage of trying to get things up and running are you?

    John T Smith
    Community Expert
    Community Expert
    October 26, 2015