elements 14 downloaded successfully but I have no redemption code and I get serial number is invalid message. What now?

Forum|Forum|10 years ago
October 26, 2015
2 replies
190 views

This was an online download and I got the serial number only on the order confirmation, which is not being accepted as the redemption code.

This topic has been closed for replies.

Ned Murphy

Legend

A redemption code is not the same as a serial number. Normally a redemption code is used to acquire a serial number. If you have the serial number (24 numeric characters) then you should be able to install and activate the software.

Redemption Code Help

http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

L

larryd59587207Author

Participating Frequently

I had attempted this without success before resorting to a forum post. Do I meed to wait 24 hours and try again?

Ned Murphy

Legend

If you have a serial number then you should not have to deal with submitting a redemption code. At what stage of trying to get things up and running are you?