Elements 2019 Installer won't complete

Forum|Forum|6 months ago
July 10, 2025
3 replies
723 views

Hi Community, I have had to completely reinstall my Windows 11 Dell XPS 15 (9510) Laptop. So I lost everything. I have successfully reinstalled every except for Elements 2019 (Version 17) The installer starts with a blue rotating circle but then the screen goes blank (white) and just sits there. I'm using Windows 11 with all latest updates. Attached is an image of what I see when the installer briefly runs and then appears stalled. There is nothing below when using the right hand arrow. It is all blank.

I have tried everything I can find to fix this but it contains to fail the installation.

I have tried the following:

Use a different browser to download the intaller

Run Install as Administrator

Disable Norton Antivirus and Firewall

Add the installer.exe to Norton as an App Exclusion

Installed Creative Cloud

Can someone please help with this, I intended to upgrade but need to restore from the Elements 2019 Backup firstly to be sure all is restored okay.

Thank You

Bug

kglad

Community Expert

install using compatibility mode.

D

Donkey2303Author

Known Participant

Hi kglad

Thank you for trying to help. I tried this but it didn't help. I used Windows 8 compatibility mode, I didn't see Windows 10, did you have a specific mode in mind? Bearing in mind i have Windows 11?

Kind Regards

David Potter

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

D

Donkey2303Author

Known Participant

Sorry, I forgot to mention this is a Registered and Paid for version.

Thanks

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