Heath22927649x0aq

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Question

Elements 2021

Forum|Forum|4 years ago
January 31, 2022
2 replies
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I bought elements 2021 as a gift for my wife through the Microsoft store. I am no longer able to download it to install. How do I get a refund? I own this software, I have a receipt for it, yet I cannot download it. Think we might take our business elsewhere

Installation

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Community Expert

Community Expert

You don't own the software. Adobe owns it. You purchased a limited license to use it.

Log-in to your Adobe account below. Do you see a download link for Elements?

https://account.adobe.com/products

If not, you'll need to contact Microsoft Store about your purchase.

Nancy O'Shea— Product User & Community Expert

Community Expert

Community Expert

>through the Microsoft store

Nobody in a public forum, or Adobe support, can help with a Microsoft problem

You MAY be able to use your serial number with a download from Adobe

https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html
https://helpx.adobe.com/download-install/kb/premiere-elements-downloads.html