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Blandyna
Participant
October 9, 2021
Answered

Elements 2022: Error 199 on the installation

  • October 9, 2021
  • 3 replies
  • 2203 views

Dear all, 

 

I habe Adobe Cloud and Elements 2021. I tryed to install Element 2022. I have the error 199 during the installation. See the log.

 

All the tips from the community cannot help.

 

I'm using Windows 10 64 Bit.

 

I hope someone of you have an idea.

 

Best regards,

Blandyna

This topic has been closed for replies.
Correct answer Nancy OShea

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

3 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
February 1, 2023

I cannot edit this discussion thread, but the error message in the log file is Error Code 130, not Error 199 or Error Code 199. Please ignore this discussion if you encounter Error 199 while installing Adobe applications.

 


10/09/21 18:15:45:708 | [INFO] | 1496 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 16264 | Inside hdpimControlProgress for request type '2' with driverXML
10/09/21 18:15:45:709 | [INFO] | 1496 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 16264 | Exiting hdpimControlProgress with status '0'
10/09/21 18:15:46:207 | [INFO] | 1496 | HDSetup | HDIM | ApplicationContext | | HDIM | 7420 | Exit Code: 130
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Error occurred in install product workflow with error code 130 error message
-------------------------------------------------------------------------------------

 

If you do encounter Error Code 130 or Error Code 199, then please start a new community discussion or chat with our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen as suggested by Nancy and Kglad.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    October 10, 2021

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 9, 2021

      photoshop elements 2022 is already installed. 

       

      don't use a shortcut. check your install directory.

      B
      BlandynaAuthor
      Participant
      October 9, 2021

      Hi,

       

      I had the version 2022 and deinstalled it. I had some trouble with my Windows. I yet I cannot install Element 2022 from new. I have nothing i my install folder.

       

      And yet? Some idea?

      Thankx for help..

      Blandyna

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 9, 2021

      you'll need to run the cleaner per http://www.adobe.com/support/contact/cscleanertool.html

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