Elements 2023 Install Failure

Question

I get error code 50, "installation failed" when trying to install.  I have deleted past versions of Elements and creative cloud from my desktop. It is not resolved after restarting the computer.  Saw no app data.  What are my next trouble shooting steps?

kglad · Answer

make sure your computer meets specs, https://www.adobe.com/products/photoshop-elements/tech-specs.html

ONLY if it does, procede to:

Error code 50 indicates that some core components failed to install.

SOLUTION

Try the following solutions in order. Continue to the next solution only if a previous solution doesn't resolve the problem.

Close the browser, and try to install the app again.

Restart your machine, and install the app again.

Uninstall the app and try to install the app again.

Advanced troubleshooting steps: Review the ACC.log file, and check which path is locked. Close the file or folder on your device, and retry the installation. To check the ACC.log file, do the following:
- Navigate to C:\Users\[User Name]\AppData\Local\Temp\CreativeCloud\ACC.
- Open the file ACC.log.
- Search for the following error in the log file: LockedFilesWithProcesses. For example, you might see something like the following. The name of the affected file that you need to close is displayed at the end of the error log. In the following example, the user needs to close the file chrome.exe.
  LockedFilesWithProcesses: ADC : C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS : chrome.exe
- Go to the file using the given path, and close it in Task Manager.

SOLUTION

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded