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conradw57565286
Participant
January 10, 2020
Question

Email adress for verification/ Serial Number

  • January 10, 2020
  • 2 replies
  • 195 views

Hi,

I want to install my Adobe Suite 6 on my new Laptop.

So I need my Serial Number. Since I didn´t log into my Adobe account for a long time, they send me a verification Mail to my Email adress.

Problem is, the adress I was using for this account got hacked a while ago.

(This account here I created just to post)

 

Is there a way Adobe can change the adress for me if I can verify i´m the Person that account belongs to, 

or is there a different way, I can get to my Serial Number.

 

Thank you a lot.

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 10, 2020

Sign-in to your Profile page with your old e-mail address and password.  

Then change the e-mail address to your new one.  

https://account.adobe.com/profile

 

Then go to your products page to find your serial number.

https://account.adobe.c/products

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 10, 2020

You should always write your serial number on a page you store in a safe place

 

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

 

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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