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Seiya5ED8
Participant
November 25, 2020
Question

Email change issues

  • November 25, 2020
  • 1 reply
  • 222 views

Our account holder has moved on from the company and so we no longer have access to her log in (her email has been decomissioned). The invoices go to her email address currently but we need this changed. Is there an email I can contact to get this changed to my email address. I have her email address but not her password. We can provide an official letter from our manager and HR if need be. 

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 25, 2020

Adobe does not provide support via email

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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