Email is not associated with this account

Forum|Forum|6 years ago
January 13, 2020
3 replies
879 views

I have the free photography trial of Lightroom and Photoshop. When prompted to sign in to install the apps I get the error, 'Email is not associated with this account.' I have contacted live chat and was with them for almost 3 hours and got nowhere, only for them to repeatedly ask to remote access my PC which I refused everytime.

Have I done something wrong upon registering?

This topic has been closed for replies.

John T Smith

Community Expert

>When I made my account I did type my email incorrectly

I think you need to contact support to verify your information

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

John T Smith

Community Expert

Go to https://account.adobe.com/products to find out what Adobe says you have

John T Smith

Community Expert

Uninstall and run the cleaner https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Sign in with your correct email and install again

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

E

exotishorthairAuthor

Participant

I ran the cleaner and then attempted to sign in to the installer and received the same error message, 'No account associated with the email address'.

Just Shoot Me

Legend

Then how are you signing in to this forum? It uses the same email address and password that is for your Adobe ID.

Go to the main Adobe website, adobe.com, and sign in with the same eamil address and password you are using to sign in to this forum and check your Account.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

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