Email link to download apps not working

Forum|Forum|5 years ago
April 23, 2020
4 replies
12137 views

Hi all, sorry if this is a really obvious question. I need some help with downloading my CC apps as the email link just isn't working. When I click 'download' next to the app, it takes me to the 'send me the link' page. I then put my email address in and send the link to myself. But when I open the email, it just takes me back to the SAME 'send me the link' page. I've tried copying the link before sending the email but that takes me to the same page as well. I've tried this several times on both my Chromebook and iPad Pro and get the same result. I can't find any option to just download straight from the 'Apps' page as the download link just makes me do the email thing. I'm so frustrated with this, could anyone tell me what the issue would be or how to solve it? It should at least work on one of my computers right? I've looked through the download help pages but even the links there to 'download the app directly' take me back to the same email page.

The apps I've been trying to download are Creative Cloud, InDesign, Photoshop and Illustrator.

Correct answer Test Screen Name

The original poster was making a key mistake, of trying to install Creative Cloud on Chromebook and iPad Pro. But Creative Cloud is for Windows 10 and mac OS only. I think you may be making the same mistake. Very important to check system requirements before buying.

S

shashindu37939445ihbv

Participant

Just use a different browser. It woeked for me.

A

alejandro_9746

Participant

what browser?

kglad

Community Expert

using any mobile's browser usually works.

T

Test Screen NameCorrect answer

Legend

The original poster was making a key mistake, of trying to install Creative Cloud on Chromebook and iPad Pro. But Creative Cloud is for Windows 10 and mac OS only. I think you may be making the same mistake. Very important to check system requirements before buying.

V

Vanya28475641oc85

Participant

Yes, but as well I have a Windows device and still it responded the same way most of these other customers have described it.

kglad

Community Expert

@Vanya28475641oc85

what problem are you having and what os version does your windows device have?

E

Elaine5C1F

Participant

Hi I'm having this exact same problem . I can only try so many times before I give up. Tried both links within the comments . Can I ask if you managed to sort it and how you did it . It will let me buy it and use it but it's not allowing me to download the desktop version on my cromebook . It's very annoying