Email Support available? [Unable to download Photoshop using Windows 8.1]

Because the software you are trying to get hold of does not work on Win8, i have postulated all the scenarios for you in my previous post. If you don't like the suggestions then i am sorry to say it won't work for you. Better look for alternatives

-Manan

There are multiple things to tackle here, downloading a supported older version will not help you as your system does not meet the hardware and the software specification to use the software. The following needs to be done

• You need to either upgrade to Win 10 or Win 7, refer the documentation for exact details
• You need to upgrade your RAM to at least 8GB, 16GB for a smooth experience

Without fulfilling the above criteria nothing is gonna work, even if you get the software somehow it will not install. Now regarding Creative Cloud application, that is a required component either install it specifically or it will automatically be installed when you try to download an application. The concept of downloading installer packages is gone for Creative Cloud applications.

As John mentioned, if you are not a paid customer you cannot access the previous versions and if you want to try then that is available only for the latest version, not the older versions.

If you are still insistent on trying your luck then you can download the CC2018 version, probably compatible with your computer using the following link

https://prodesigntools.com/adobe-cc-2018-direct-download-links.html

Do note that the installer will be downloaded from the Adobe servers and if the links don't work then that means no genuine copy of this version exists, don't fall trap to people on the internet providing a download. Also, Adobe officially does not recommend using this version so if anything goes wrong, if you find any bugs or issues then you are on your own, don't expect updates to this version. 

-Manan

>>>Wanted to show it's pretty good system in fact

That's a very old system with not enough RAM (only 6GB. 8GB is recommended) and an unsupported operating system.

Time to upgrade.

Hi There,

The issue that I see from your screenshot is the OS version, Win 8 is not supported, the last version supported for this OS is CC2018. I would suggest you upgrade to Win 10 if you can.

See the minimum system requirements at

https://helpx.adobe.com/photoshop/system-requirements.html

There is no email support as far as I know. You can talk to a real human via chat, follow the process listed below.

Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

Adobe supports the download of only two latest versions of an app using the Creative Cloud app, for instructions see the following link.

https://helpx.adobe.com/download-install/using/install-previous-version.html
-Manan