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October 10, 2018
Question

Email Verification - Adobe Creative Cloud

  • October 10, 2018
  • 1 reply
  • 227 views

So I've tried to install adobe premiere on my desktop, but when it pulls up my creative cloud app, the message "Verify your email" is the only thing that shows up on the application, and I can't move off that page. The problem is that I mistyped the email address to an address I don't have access to, and there are no prompts to re-enter the address or troubleshoot. I've tried restarting the app, uninstalling (but it won't let me uninstall because photoshop is still on my machine, and if I try to remove the app it brings me to the same "verify your email" page on the Adobe creative cloud). This is a really big issue, and if I could get some help on this I would really appreciate it.

-Connor

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1 reply

John T Smith
Community Expert
Community Expert
October 10, 2018

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html