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January 4, 2020
Question

Email Verification Won't Send

  • January 4, 2020
  • 2 replies
  • 228 views

Hello!

 

I've purchased Creative Cloud a few months ago and everything was going fine until I had to reboot my laptop and delete everything because of an issue that was going on with the system. I had to redownload all the programs I've purchased in the past and pretty much re-set my laptop.

 

When I got Creative Cloud again, they asked me verify my email and told me that they sent something to my email so I can do that, but when I checked my inbox, spam, etc. there was nothing. I've even checked to see if I had the Adobe's email blocked but I didn't. Does anyone know what's going on? I'm worried and upset because I paid lots of money for the program and now I can't even access it because I can't verify my email. 

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Community Expert
January 4, 2020

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum so that proper help can be offered.

John T Smith
Community Expert
Community Expert
January 4, 2020

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

 

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730