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grégoryl88377659
Participant
December 3, 2022
Answered

Empêcher l'installation forcée de Substance 3D

Bonjour,

Creative Cloud essaie régulièrement de télécharger et installer Substance 3D, alors que je n'ai rien demandé et que je n'ai pas l'utilité de ce soft.

A chaque fois j'annule le download... et il se relance quelques jours plus tard 😕😕

Y-a-t-il un moyen de désactiver cette fonctionnalité ?

Merci !

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kglad
kgladCorrect answer
Community Expert
December 4, 2022

no matter what you think/know you have, you need to confirm it's also what adobe thinks.  so, assuming you checked your account.

 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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5 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 3, 2022

check your account and make sure you do not have a substance 3d plan, https://account.adobe.com

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    grégoryl88377659Author
    Participant
    December 4, 2022

    Hello,
    I have the Photography package, but Creative Cloud keeps trying to install a trial version of Substance 3D.

    Translate
    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    December 4, 2022

    no matter what you think/know you have, you need to confirm it's also what adobe thinks.  so, assuming you checked your account.

     

    reset the cc desktop app: make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    Translate
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