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Participant
December 3, 2022
Answered

Empêcher l'installation forcée de Substance 3D

  • December 3, 2022
  • 1 reply
  • 1204 views

Bonjour,

Creative Cloud essaie régulièrement de télécharger et installer Substance 3D, alors que je n'ai rien demandé et que je n'ai pas l'utilité de ce soft.

A chaque fois j'annule le download... et il se relance quelques jours plus tard 😕😕

Y-a-t-il un moyen de désactiver cette fonctionnalité ?

Merci !

This topic has been closed for replies.
Correct answer kglad

no matter what you think/know you have, you need to confirm it's also what adobe thinks.  so, assuming you checked your account.

 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

1 reply

kglad
Community Expert
Community Expert
December 3, 2022

check your account and make sure you do not have a substance 3d plan, https://account.adobe.com

Participant
December 4, 2022

Hello,
I have the Photography package, but Creative Cloud keeps trying to install a trial version of Substance 3D.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 4, 2022

no matter what you think/know you have, you need to confirm it's also what adobe thinks.  so, assuming you checked your account.

 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R