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womackdesign
womackdesign
Participant
December 3, 2017
Answered

Empty "Dialog" box with only an OK button

  • December 3, 2017
  • 2 replies
  • 1868 views

Once the system is booted, I have an empty white box with a header that says "Dialog" in the upper left corner, and an OK button in the lower right. Clicking the button does nothing, and clicking the X in the upper right does nothing. The only way to get rid of the box is to right-click the header bar and select "Close" and sometimes that doesn't even work. I have to stop it in Task Manager under "Creative Cloud (32-bit)".

If anyone know what this box is trying to tell me, or how to get it to stop popping up, please let me and everyone else know.

Windows 10 64-bit

Version 1703 (OS Build 15063.674)

Thanks

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[Moved from CS6 & earlier Creative Suites to Creative Cloud forum... Mod]

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2 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
December 3, 2017

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help

-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

-and step by step http://forums.adobe.com/thread/1440508?tstart=0

womackdesign
womackdesignAuthor
Participant
December 15, 2017

Thanks for the attempt. None of these links deal with the issue. Creative cloud is working perfectly outside of this small blank white box. The only reason I know it's related to creative cloud is because of it's location in the task manager. I will just uninstall and reinstall. Hopefully that helps.

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