Skip to main content
P
Postbus
Participant
September 16, 2013
Question

Empty window Creative Cloud and question proceed trialversion

  • September 16, 2013
  • 1 reply
  • 249 views

None of my CC applications is starting. Instead it show a window where that says I have to login - when I log in I see the softwarelicense and after a window appears that there are 30 days left for the trialversion. I have a CC-licensie since may this year!

This topic has been closed for replies.

1 reply

A
Adobe Employee
Abhijit_Kr_
Adobe Employee
September 16, 2013

Hi Postbus,

I checked your profile and found to be active till next month. Could you please check the status on the Help menu of the Application after launching it. it should give you signout option instead of sign in.

Check foir Hosts file and remove if you find any adobe entries. you can refer to the belo wmentioned link

http://support.microsoft.com/kb/972034

Also if you are using Windows 7 and above or Mac OSX 10.7 and above then please try updating the Creative Cloud Desktop app.

You can download the same from this link.

https://creative.adobe.com/#products/creative-cloud

Please let me know if it helps

regards,

Abhijit

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices