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K
KnowledgeEngineer
Participant
July 15, 2013
Question

Err A12E5 when trying to download Premiere Pro - really just need Media Encoder

  • July 15, 2013
  • 1 reply
  • 666 views

I've tried different methods of downloading AME, both as a stand-alone and as part of Premiere Pro (which I don't need.) I get the error A12E5. Please advise.

This topic has been closed for replies.

1 reply

Mylenium
Mylenium
Legend
July 16, 2013

Nobody can say anything without system inforamtion or other details like what browser you use etc.

Mylenium

K
KnowledgeEngineerAuthor
Participant
July 16, 2013

Apologies. Details:

Browser=Win7 Enterprise, 32-bit

1. Want to try Media Encoder. Help documents say it's only part of Premiere Pro, so I try to download Premiere Pro using Adobe Cloud account. Download begins.

2. Adobe Installation Manager error A12E5 stops process.

KRupani
Adobe Employee
KRupani
Adobe Employee
July 16, 2013

Hi,

Please try this

http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation- download.html

Under downloads and updates you will see the steps to resolve the error A12E5.

Thanks

Kapil

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