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M
Marinna22872948tvou
Participating Frequently
March 4, 2023
Answered

Erro 184 - O ilustrator não instala no computador

  • March 4, 2023
  • 1 reply
  • 2564 views

Após não conseguir atualizar o ilustrator e de perceber que algumas fontes instaladas no Adobe Fonts não estavam sincronizando com a Creative Cloud, resolvi desinstalar tudo e reinstalar tudo de novo. Mas, ao fazer isso, não consigo reinstalar o ilustrator novamente e o erro abaixo aparece. Me ajudem, por favor! Trabalho com esses programas, principalmente com o ilustrator e o indesign!

 

 

Exit Code: 184
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 1 warnings(s) 

FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'CoreSyncExtensionInstaller', version:6.3.7.1
FATAL: Error occurred in install of package (Name: CoreSyncExtensionInstaller Version: 6.3.7.1). Error code: '184'
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
WARN: Unable to move file at "C:\adobeTemp\ETRFF81.tmp\5\CoreSyncExtension\CoreSync_x64.dll" to "D:\Arquivos de Programas (x86)\Common FIles\Adobe\CoreSyncExtension\CoreSync_x64.dll" Error 32 O arquivo já está sendo usado por outro processo.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.
------------------------------------------------------------------------------------ 

 

This topic has been closed for replies.
Correct answer kglad

Segui as instruções, mas infelizmente, não obtive sucesso. :(((  Agora, nem a creative cloud inicia. Fica carregando e carregando até travar e fechar sozinha. Após isso, aparece um aviso informando que ela pode estar corrompida e sugere a reparação, que é feita, mas também sem sucesso.


better contact adobe support so they can see what's happening.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 4, 2023

restart your computer and restart installation using the cc desktop app.

M
Marinna22872948tvouAuthor
Participating Frequently
March 4, 2023

Já fiz isso e nada 😞 Também já utilizei o AdobeCleanerTool e até agora nada

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 4, 2023

check if your computer meets ai specs,

 

specs - https://helpx.adobe.com/creative-cloud/system-requirements.html

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