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Z
ZoomSlash
Participant
May 16, 2016
Answered

Erro de Saída Nº 7 na Instalação dos Programas Adobe Creative Cloud 2015

  • May 16, 2016
  • 4 replies
  • 717 views

Preciso de ajuda na instalação dos programas Adobe Creative Cloud 2015, de repente agora sempre ocorre esse Erro de Saída (7) quando instalo um programa no Adobe Creative Cloud 2015, eu já tentei reinstalar várias vezes todos os programas relacionados usando o Adobe CC Cleaner Tool (inclusive pode mostrar só Premiere e Media Encoder agora mas antes disso tudo começar a acontecer eu usava normalmente os programas Photoshop, Audiction e Illustrator), também já tentei reparar os programas Microsoft Visual C++ (na verdade apenas os que tinha opção de reparar pq a maioria não tem), e até instalei o Adobe Air (na verdade não sei o que ele faz mas tentei instalar ele pra ver se solucionava o problema mas também não solucionou). Por favor o que eu faço pra os programas voltarem a instalar normalmente e eu nunca mais receber esse erro novamente?

Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...
Summary
- 0 fatal error(s), 1 error(s)
Payload: Adobe Premiere Pro CC 2015 9.0.0.0 {38C72D42-0672-43B1-9E05-E7631684F9A1}
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{38C72D42-0672-43B1-9E05-E7631684F9A1}\_171_a0a41625fad88194ad407735d943452b" to "C:\Program Files\Adobe\Adobe Premiere Pro CC 2015\HandlerScopes.dll" Error 32 O arquivo já está sendo usado por outro processo.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 265)
This topic has been closed for replies.
Correct answer Ethereal_Sunflower98BC

For this error you may also disable your anti-virus software and try, like avast

4 replies

Z
ZoomSlashAuthor
Participant
May 18, 2016

thanks! the problem was really because of the avast antivirus, so i disabled it and the problem was solved ^^

Ethereal_Sunflower98BC
Ethereal_Sunflower98BCCorrect answer
Participating Frequently
May 18, 2016

For this error you may also disable your anti-virus software and try, like avast

    Sheena Kaul
    Sheena Kaul
    Legend
    May 18, 2016

    Moving to Creative Cloud Download & Install​

    Tanusree
    Tanusree
    Participating Frequently
    May 17, 2016

    Hi,

    Sorry for the delayed response!

    Please see CS5 wont Install  Exit Code 7

    Exit Code: 7

    exit code 7 on mac downloading CS5

    exit code 7

    If issue still persists, feel free to contact our support here https://helpx.adobe.com/contact.html

    Please write to us if this helps!

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