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Answered

Error 1001 when updating under macOS 10.11.6

Forum|Forum|7 years ago
April 29, 2018
28 replies
23330 views

Hallo everybody

A message tells me that the automatic upgrade of desktop Creative Cloud (4.5.0.331) failed (it stopped when it was only 2%).

Error code: 1001

Could it be that my OS X is too old? (10.9.5)

Thanks a lot!

Pablita

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

Thank you, Jeff and others!

Yesterday, I was able to download the Mac versions of Illustrator and Photoshop that were provided in a link in a previous post (thank you). The installers did install Creative Cloud, and it did try to update the CC app with the 4.5.0.331 version, but that failed. Curiously, instead of an Error Code of 1001, it was an error code 1004, which I don't think that I'd seen before.

Ivor

Ivor, thank you for the update.

For everyone currently affected by Error 1001, while installing the Creative Cloud desktop app, on macOS 10.11.6, please see "Failed to install" error received when installing Adobe Creative Cloud desktop app for an updated version of the Creative Cloud desktop app that will address this error.

Please update this discussion if you have any questions or face additional errors when applying the update.

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bobbyr17012735

Participant

Also having the same issue, Mac Pro El Capitan 10.11.6. Create Cloud Desktop app update fails at 2% Error 1001.

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ARTPILLS

Participating Frequently

Same issue on MacPro OSX ElCapitan 10.11.6 (15G31)
I'm unable to install creative cloud app (fail at 2%) Error 1001

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pablita34Author

Participating Frequently

I see so many people have the same problem. Makes me think the problem is not on my computer but maybe a bug in Adobe updating. If so, I hope it'll be fixed soon.

People having this problem, please, keep on pointing out here... Hopefully someone in Adobe will answer or fix it...

Thank you

diannm61580160

Participant

I'm not having exactly the same problem, but I'm having a problem. Today when I clicked on Adobe Cloud to open my installed Lightroom application, none of my installed programs were listed. When I tried to "install" them again, I got an error message. Finally, my computer said there was an Adobe Cloud update needed. I did that and it seemed to work. However, I still don't have my applications and I cannot download or install the. I'm DOA.

TinyandTim

Participant

I am having exactly the same issue, receiving the 1001 error code at 2% install. I am running Mac OSX 10.11.6 on iMac 24-inch Mid 2007.

Followed the guidance re uninstall, cleaner etc to no avail. Wonder if the issue is with the update itself? Not knowing when and if this will fix this problem, I'll try to get a chat with support (no luck with that today - they seem to be VERY busy!).

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ianstewart1960

Participating Frequently

Having the same problem too, worked fine until the update. Just wondering if it is just certain models that are affected as mine is a 24 inch 2007 at home as are some others in the post. Just updated my iMac (27-inch, Late 2012) at work and that worked fine.

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AugustFalcon

Known Participant

I'm beginning to think that this might be Apple's problem and have something to do with the age of the computer and its operating system both because of the number of folks with mid-2007 or earlier iMacs who are having this problem as well as some additional update problems I'm having with other software. Tried to update my RawTherapee App and it to failed in a similar way. By similar way I mean the update appears to be trying to write either to a protected part of memory or beyond the end of memory. Perhaps the problem lies in the software they are using to deliver and instal the updates. Dunno, just WAGs on my part. Very frustrating!

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AugustFalcon

Known Participant

HAving the same sort of problem: upgrade failed at 2% with a 1001 error. Redownloaded the upgrade and it failed again. Followed the troubleshooting guide which said to uninstall the CC app. I did and then tried reinstall. That failed also. I get a quick flash of a logo box after I type in my system password (too fast to read) and then it never installs although the com.adobe process stays in the process list.

Tried killing the process, going back to the troubleshooting steps, downloading the uninstaller again and running it. Now it runs but says it completed with errors. Redownloaded the CC app installer and it still fails in the same way.

I'm running 10.11.6 on a 21 inch mid-2007 iMac with 4 GB of main memory. Worked fine before last nights "update" to CC.

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pablita34Author

Participating Frequently

Thanks for your contribution

I see you're running 10.11.6, so your problem cannot be that it is too old, since the page of "help adobe" says that minimum system required is 10.11

I'm running 10.9.5 on a 24 inch 2007 iMac, 4 GB main memory.

I hope you'll find a solution... Maybe someone here can help

My technician friend is coming in ten days

John T Smith

Community Expert

Minimum System requirements for Cloud Programs... scroll down and check each program

-http://helpx.adobe.com/creative-cloud/system-requirements.html

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pablita34Author

Participating Frequently

Thank you John

I saw that page and that's the reason why I thought that the old version could be the problem.

I decided to ask here because on that page they don't specify the version of Creative Cloud desktop app. Well, I suppose they refere to the latest one, because until yesterday I didn't have problems.

The problem is only with the desktop app.

Everything's ok with other apps I use (InDesign, Photoshop, Illustrator) because I use version 2015.

Sorry if my question was naif, I'm not very experienced in installing, upgrading an so on...

Thank you very much!

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