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A
Anonymous
March 16, 2020
Answered

Error 1002 cannot be solved

  • March 16, 2020
  • 1 reply
  • 668 views

I went through all the steps cited on https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-update-failure.html except uninstalling and reinstalling adobe creative cloud. This did not work for me because it said "Couldn't uninstall Creative Cloud for desktop. You still have Creative Cloud applications installed on your computer that require it". This is because I already had Photoshop installed. But in order to uninstall Photoshop, which I am fine with doing, you have to open Creative Cloud, which I cannot open because it is stuck at 2%. 

    This topic has been closed for replies.
    Correct answer

    Thank you. I figured it out. 

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    March 17, 2020

    Cmachhh, sorry that you are encountering Error 1002.  Please make sure to download and run the CC Desktop uninstaller utility that is referenced in https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-update-failure.html.  If you try to run the regular uninstall option, then you will be blocked until all Creative Cloud applications are removed.

    A
    Anonymous
    Correct answer
    March 24, 2020

    Thank you. I figured it out. 

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