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CNLynx
Participant
July 18, 2022
Answered

Error 107

  • July 18, 2022
  • 3 replies
  • 7866 views

Hallo!

 

So i'm not sure what i am doing wrong at this point. Yesterday i had the problem that i couldn't download Creative Cloud (gave me error 205) now after this ist fixed another error occures in Creative Cloud itself.

 

So if i try to install Photoshop or Illustrator etc, after around 20% it gives me error "117". I tried all listed Troubleshoot steps (Disabling Antivirus, Firewall etc) but it seems not to work at all...

 

All those errors started coming up after Re-Installing fresh Windows 11 Pro, before that i never had such Problems

 

Kind Regards

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

CNLynx, sorry you continue to encounter problems downloading Adobe Creative Cloud Applications.  Error 107 indicates the downloaded files are damaged or were corrupted - https://helpx.adobe.com/ca/creative-cloud/kb/troubleshoot-download-install-logs.html#error107

 

Did you run through the solutions suggested by Kglad in https://community.adobe.com/t5/download-install-discussions/error-205-adobe-creative-cloud/m-p/13074545 again?  Error 205 and Error 107 both point to problems with the stability or availability of the computer's Internet connection.  Please see https://helpx.adobe.com/ca/creative-cloud/kb/troubleshoot-download-install-logs.html#error205 for additional steps you can take to correct connection errors.

3 replies

Д
Даниил30705985qals
Participant
August 7, 2024

You have a long path to the installation file, possibly in several nested folders. Move it to the root of any disk. У вас длинный путь к установочному файлу, возможно в нескольких вложенных, друг в друга папок. Переместите в корень диска любого.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
July 18, 2022

Thanks for your question, CNLynx.  Both Errors indicate that the downloaded files are being damaged, just triggering different error conditions.  One of the functions of the Creative Cloud desktop application is to manage the download and install process for the Creative Cloud applications.  The download process still needs to occur successfully before the installation can begin.

 

I did check your account, and it looks like you also have an open support case with us regarding these errors.  If you have already tried the solutions offered in the help documents and these discussions, please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active support case, CNLynx.  Case ADB-25279137-Z0V0 is currently open and pending your response,

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
July 18, 2022

CNLynx, sorry you continue to encounter problems downloading Adobe Creative Cloud Applications.  Error 107 indicates the downloaded files are damaged or were corrupted - https://helpx.adobe.com/ca/creative-cloud/kb/troubleshoot-download-install-logs.html#error107

 

Did you run through the solutions suggested by Kglad in https://community.adobe.com/t5/download-install-discussions/error-205-adobe-creative-cloud/m-p/13074545 again?  Error 205 and Error 107 both point to problems with the stability or availability of the computer's Internet connection.  Please see https://helpx.adobe.com/ca/creative-cloud/kb/troubleshoot-download-install-logs.html#error205 for additional steps you can take to correct connection errors.

    C
    CNLynxAuthor
    Participant
    July 18, 2022

    I have tried basically all Troubleshoot steps for error 205 and 117 aswell as suggested solutions by Kglad. I have even got so far to try setting up a different router with different Internet Connections..

     

    How is it possible for my files to be corrupt while trying to install directly via ACC ?

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