Participant

Question

Error 12013: Unable to Open Adobe Application

Forum|Forum|1 year ago
February 28, 2024
2 replies
15205 views

I hope this email finds you well. I am experiencing error code 12013 when attempting to open one of your applications. Despite checking my TLS version (1.2) and OpenSSL version (LibreSSL 3.3.6), I am still unable to access the application.

Macos version: Sonoma 14.3.1 (23D60)

MAC address: 14:7d:da:a9:05:91

I would appreciate your assistance in resolving this issue promptly. If there is any additional information required, kindly let me know, and I will provide it promptly.

B

bhanu_3677

Adobe Employee

Follow this helpx article for the fix https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

Learn how to resolve issues that your app encounters when storing or retrieving user or license information in Keychain or Credential Manager.

The Creative Cloud desktop app, Adobe Creative Cloud 2019, and later apps store user and license information in the macOS Keychain and Windows Credential Manager.

kglad

Community Expert

adobe connection errors are common and are not related to whether you're connected to the internet. they're related to connecting to adobe's secure servers.

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

Q

Quynh35727274l6itAuthor

Participant

I’ve tried the last solution about activating it offline, but it seemed like I couldn’t login to it using my email.

My email is: REMOVED BY MODERATOR

I used this and loged into (https://creativecloud.adobe.com/) sucessfully

What could be the problem?

This is a public forum, not Adobe chat support... do not post private information

kglad

Community Expert

activation (off or on line) is for generally for older software.

what are you trying to activate on sonoma???

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