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eladk53993910
eladk53993910
Participant
Aug 20, 2016 2:16 PM UTC
Answered

error 12175

I want to buy adobe Photoshop but,

When i try to load the apps in the cloud i get the error 12175.

why  can't i connect to the servers?

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Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
Aug 24, 2016 5:32 AM UTC

Restart the computer and run CC Uninstaller again.

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8 replies

eladk53993910
eladk53993910Author
Participant
Aug 22, 2016 6:47 AM UTC

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Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
Aug 24, 2016 5:32 AM UTC

Restart the computer and run CC Uninstaller again.

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eladk53993910
eladk53993910Author
Participant
Aug 22, 2016 5:53 AM UTC

i cant download an app.

in the creative cloud app the apps isnt loading for me

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Govardhan.V
Govardhan.V
Participating Frequently
Aug 22, 2016 6:27 AM UTC

Make sure there are no Adobe entries with loop back address 127.0.01 in Hosts file.

Follow steps provided in below link and check :

This installation is no longer functional.

Still same ??  let us know .

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eladk53993910
eladk53993910Author
Participant
Aug 20, 2016 9:17 PM UTC

windows 10,  Wired Ethernet connection, no, and i will now

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Govardhan.V
Govardhan.V
Participating Frequently
Aug 20, 2016 4:55 PM UTC

Operating System version ?

Personal Internet connection or Public/ Office managed network connection??

Wifi / Wireless broadband  or Wired Ethernet connection ?

Did you tried downloading by disabling Firewall temporarily ?

Try Site Access test  :

Advanced solutions to connection errors with Adobe Creative Cloud and Creative Suite applications

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eladk53993910
eladk53993910Author
Participant
Aug 21, 2016 4:25 PM UTC

its not working

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Govardhan.V
Govardhan.V
Participating Frequently
Aug 22, 2016 5:47 AM UTC

Did you ran Site Access test?

For test confirmation , download one of the CC 2015 version of CC apps and then install it manually and check :

Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

Regarding Error , we will need to check with Download Error log .

Also Only if possible , On the same computer try with different Service Provide Internet connection .

If you wish you may also check with Adobe Support once :

[ Click on Still Need Help button and select Chat option ]

Contact Customer Care

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