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Cristóbal Vila
Cristóbal Vila
Known Participant
October 6, 2017
Answered

Error 145 updating CC, in Assets section

  • October 6, 2017
  • 1 reply
  • 1017 views

Hi there!

Since 2 days ago I see a small red point in my “Creative Cloud” icon (Mac top bar, working with OS Sierra 10.12.6)

Inside the “Activos” section (suppose is “Assets” in English) I see this message:

“Error de Actualización de Creative Cloud” (Creative Cloud Updating Error)

And then: Error Code: 145

Looking at Install.log (inside Library/Logs/Adobe/Installers/…) I see this info:

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 145) executing in command 'MoveDirectoryCommand' for package: 'CoreSync-mul', version:2.4.3.114

FATAL: Error occurred in install of package (Name: CoreSync-mul Version: 2.4.3.114). Error code: '145'

WARN: Destination path is file or already used "/System/Library/CoreServices/DiskImageMounter.app/Contents/Resources/ro.lproj/MainMenu.strings/CoreSync"

-------------------------------------------------------------------------------------

To be honest: I have no interest at all in “Assets” section. I only want that all my Apps (Photoshop, Illustrator, Premiere and After Effects) works fine. And all them plays right.

But I'm a bit worried that maybe this is a sign of other problems…

Any suggestion to fix that?

Thanks for your support! 🙂

This topic has been closed for replies.
Correct answer kglad

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 6, 2017

rename that directory /System/Library/CoreServices/DiskImageMounter.app/Contents/Resources/ro.lproj/MainMenu.s trings/CoreSync after terminating all adobe processes (in activity monitor)

restart your computer

and if you can get that panel to open, disable file/font sync'g if it's unneeded

[moved from Downloading, Installing, Setting Up to Adobe Creative Cloud]

    Cristóbal Vila
    Cristóbal VilaAuthor
    Known Participant
    October 7, 2017

    Hi Kglad!

    Thank you so much for your input! :-)

    However there are some things that makes me doubt:

    FIRST:

    When you said: “rename that directory…” In my computer there is not such directory:

    /System/Library/CoreServices/DiskImageMounter.app/Contents/Resources/ro.lproj/MainMenu.strings/CoreSync

    I found the “MainMenu.strings” (see capture) but that is NOT a folder nor a package, just a file, with nothing “inside”.

    Hence, I can not rename that “CoreSync” file, because it doesn’t exist.

    Or maybe you mean renaming the last folder on that path? (“ro.lproj”)

    And another question, related: once all procedure is terminated, I should re-rename again to the original name? Or not?

    SECOND:

    When you say “…after terminating all adobe processes (in activity monitor)”

    How can I be sure of terminating ALL Adobe processes?

    I mean:

    Even with all my Adobe apps closed, looking at “All my processes” in Activity Monitor there are ones that are clear, searching by “adobe”:

    Adobe CEF Helper

    Adobe CEF Helper

    Adobe Desktop Service

    Adobe Installer

    AdobeCRDaemon

    AdobeCRDaemon

    AdobeIPCBroker

    com.adobe.acc.installer

    And also other, which a clear AdobeCC icon in front, like:

    CCLibrary

    CCXprocess

    Core Sync Helper

    Core Sync Helper

    Creative Cloud

    But… that is ALL? How I know what other processes could belong to Adobe? (there are lot of “exotic” names there…)

    --------

    A side question: would be possible, as another approach, boot my computer in Safe Mode (by that way nothing from Adobe will launch, AFAIK) and then search for that directory (if you mean the “ro.lproj” folder) to rename it, and then

    restart in normal mode to disable file/font syncing in that Adobe CC panel?

    Thank you so much again for your help!

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    October 7, 2017

    using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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