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August 18, 2021
Question

error 146 failed to move file - need help installing updates

  • August 18, 2021
  • 1 reply
  • 451 views

I've been stuck trying to update creative cloud and xd.  I've tried everything recommended, repairing, uninstalling the application, and the error indicates that the folder doesn't exist (but it does).

 

I have no idea how to update this anymore?

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1 reply

August 18, 2021

here is my log file

Exit Code: 146
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 3 error(s), 5 warnings(s) 

FATAL: Error (Code = 146) executing in command 'MoveFileCommand' for package: 'CCXProcess-Components', version:4.5.0.27
FATAL: Error occurred in install of package (Name: CCXProcess-Components Version: 4.5.0.27). Error code: '146'
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
ERROR: Destination path:C:\Program Files\Adobe\Adobe Creative Cloud Experience does not exist
WARN: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again.
WARN: Warning (Code = 149) executing command DeleteDirectoryCommand
WARN: Unable to move file at "C:\adobeTemp\ETR5BEB.tmp\5\specifier\ccxprocess_hd.xml" to "C:\Program Files (x86)\Common Files\Adobe\Vulcan\specifiers\ccxprocess_hd.xml" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.
WARN: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again.
WARN: Warning (Code = 149) executing command DeleteDirectoryCommand
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